Business digitalization has a clear path dependency: transactions first, collaboration next, decision-making last.
Business digitalization has a clear path dependency: transactions first, collaboration next, decision-making last. This article draws on our hands-on experience serving over 3,000 enterprise clients.
Step one: bring transactions online—orders, payments, and delivery can be completed online; step two: bring collaboration online—internal processes and upstream/downstream connections; step three: bring decision-making online—data-driven operations.
Companies that skip step one and jump straight to big data analytics mostly find there's no data to analyze.
Assess where you stand: can customers place orders online? Do employees have to call to ask about order status?
There's no absolute right or wrong in technology choices—whatever matches your business stage is best.