Smart Hardware (AIoT)

IoT and One-Item-One-Code Service System for Equipment

A Commercial Equipment Manufacturer · 50,000 online devices · 300 channel partners

ClientA Commercial Equipment Manufacturer

Scale50,000 online devices · 300 channel partners

Project Background

Once sold, devices became a black box: operating status unknown, repairs requested by phone, and channel inventory hoarding and cross-region sales impossible to control.

Solution

We developed an IoT platform: standardized device onboarding, real-time collection and analysis of operating data, repair dispatch and work order flow, channel partner management, and full traceability of one product, one code, one service, with AI large models integrated into customer service for automatic responses.

IoT and One-Item-One-Code Service System for Equipment on-site photo 1

IoT and One-Item-One-Code Service System for Equipment on-site photo 2

Now the health status of every device and every service record is in the system.—— Head of Customer Service

Results After Launch

100%

Full traceability of in-warranty devices

70%

Reduction in manual after-sales support pressure

Real-time

Visualization of device operating data

Service and Ongoing Support

Launch is not the finish line. Dushi provides one year of free warranty and issue fixes, 100% ownership of source code and business data for the client, a 24/7 response channel, and ongoing recommendations for feature iterations and performance improvements.

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