AIoT Smart Manufacturing

Device Cloud + Dealer Ordering System for Smart Hardware Enterprises

An intelligent hardware manufacturer in Dongguan · Annual shipments of 2 million units · 800 distributors

ClientAn intelligent hardware manufacturer in Dongguan

ScaleAnnual shipments of 2 million units · 800 distributors

Project Background

After-sales repairs were reported by phone with no records, distributor orders were taken via WeChat, production scheduling relied on experience, and channel diversion was severe.

Solution

We developed an IoT cloud platform for devices (remote diagnostics, OTA upgrades) + a distributor ordering mall (tiered pricing, anti-diversion traceability) + an MES production reporting module, with data interconnected across all three systems.

Device Cloud + Dealer Ordering System for Smart Hardware Enterprises on-site photo 1

Device Cloud + Dealer Ordering System for Smart Hardware Enterprises on-site photo 2

Now the backend clearly shows where every device is, how it's operating, and which distributor sold it.—— Client IT Lead

Results After Launch

60%

Improvement in after-sales ticket processing time

95%

Online ordering rate

80% reduction in diversion

One-item-one-code traceability proves effective

Service and Ongoing Support

Launch is not the finish line. Dushi provides one year of free warranty and issue fixes, 100% ownership of source code and business data for the client, a 24/7 response channel, and ongoing recommendations for feature iterations and performance improvements.

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