Use SaaS for standardized business and custom development for differentiated business—this is the most basic decision framework.
Use SaaS for standardized business and custom development for differentiated business—this is the most basic decision framework. This article draws on our practical experience serving more than 3,000 enterprise clients.
The advantage of SaaS is speed and cost savings; the disadvantage is that the data is in someone else's hands and processes must accommodate the software.
When business processes constitute a competitive advantage, custom development actually has a lower total cost over the long term.
Do not customize for imagined future needs, and do not compromise on core business by using SaaS just to save money now.
If you are evaluating a related project, feel free to talk with us—16 years and more than 3,000 enterprise clients of experience may help you avoid some detours.